What is a Hosted Dialer?
If your company needs the functionality of a call center for connecting with customers but doesn't have the technology to maintain your own computer dialing system, your business may wish to consider a hosted dialer solution.
A hosted dialer gives you the option of an outsourced predictive dialer system that automatically calls large "batches" of numbers passing them on to a waiting team of agents.
Imagine running your phone campaigns without ever needing to worry about the upkeep of the technology needed.
It's outsourced just like the hosting of your Website and perhaps other IT operating systems so it's ready when you are without the hassles of maintenance that come with an in-house system.
Here are just some of the benefits of using a hosted dialer for your business:
- Nothing to buy. You need no computer hardware or additional telephone equipment since the service is handled by a third party provider.
- No software or new licenses needed. An outsourced provider handles the details of software and other technical aspects of your system that allow it to do its job.
- No extra administration or support. Again the outsource provider handles all the details delivering the service to you with all technical and support problems handled.
- Your system is mobile. Access from anywhere to get the calls you need that can win more business
- Upgrades are included. If you have worried about keeping technical systems up to date in the past, now an outsourced provider can handle all of that work.
See Wikipedia's section on hosted predictive dialers for more.